We offer world wide shipping on most items, some items however cannot be shipped internationally such as certain sizes of canvas prints.
We make every effort to ship your item as soon as possible, however please keep in mind that there can be delays that are out of our control due to printing issues etc. If this occurs we will notify you. Most items are processed and shipped within 5-8 business days within the USA excluding holidays and weekends. International orders may vary and can take up to 2 weeks or more.
Depending on what items you have purchased you may not receive all your items in 1 package. You may receive these items in several packages because we use different manufactures for different items thus some of these manufactures are based in different Countries.
Due to our products being a made to order item there are no refunds available. If there is a problem with your item please make sure you contact us with the issue.
Damages to your item or bad print quality of your item will be replaced and shipped to you at no extra charge provided you send us pictures of the defective item. Please make sure you send back your defective item to the address below for all items Excluding canvas prints.
To return your product, you should mail your product to:
Terry Scott C/O CustomizeTshirtDesign
Suite 145 Falconridge Gardens N.E Calgary Alberta CA T3J2B9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.