CustomizeTshirtDesign.com takes our customer satisfaction seriously. We strive to be upfront and honest and thus providing you with the best products that we offer.

We work worldwide with suppliers and artisans to bring quality and ingenuity, and thus by doing so sometimes there may sometimes be delays in getting our products to our customers in a timely fashion. This does not happen often but it may occur. 

Below are some more FAQ'S to keep in mind.

Printed Products (clothing, hats etc)

Q: I ordered the wrong size shirt, can I change it?

A: Once an order is placed on a apparel or clothing item the window of opportunity to submit a different size is about an hour or less. Therefore if a mistake is made after that there would be no way of changing the size.

Our clothing is custom printed and made to order, so once we receive the order placed it goes straight to press within the first couple of hours or less. This all happens automatically and we have no control over this process. Be very sure of the size you want and need before ordering, if you have any questions on size email us at customerservice@customizetshirtdesign.com before you order.

Q: I received my shirt but I received the wrong size that I ordered.

A: We will send a replacement if indeed a wrong size you ordered was sent to you. DO NOT send the package back to our printing processing company. Send it to the address below.

Terry Scott C/O CustomizeTshirtDesign

Suite 145 Falconridge Gardens N.E

Calgary, Alberta Canada

T3J2B9

To ensure that a wrong size was sent please send us clear pictures of the tags for verification and we will compare against our records.

Q: The quality of the print is awful or damaged. 

A: Sometimes a defective or poor print gets through quality control and gets sent out. If that is the case please send us clear pictures of this and we will make it right by sending you a replacement.

Q: Can I exchange my shirt as I really don't like it. 

A: All apparel is printed on demand which means once a customer orders a shirt or hat or other item it gets printed. We cannot "unprint" an item or return it to stock. If there is nothing defective with the item then unfortunately there is nothing we can do.

Q: How do I return my apparel item?

A: You can us email at customerservice@customizetshirtdesign.com first to discuss the issue. Once we determine that there is an issue with the apparel item then you can mail the item back to us at the following address:

Terry Scott C/O CustomizeTshirtDesign

Suite 145 Falconridge Gardens N.E

Calgary, Alberta Canada

T3J2B9

Products must be in the same condition as you received them. You are solely responsible for return postage. Shipping charges of any kind will not be refunded.

Q: How long is the shipping time until I receive my apparel item?

A: Once an order is received it is a matter of hours or less before the process starts with your shirt or any other apparel item. It will take approx. 2 or 3 days for processing and printing the item. You can expect to receive your apparel item within 5-8 days if you are in the USA. International customers it can take up to 10 - 14 days or more.

Q: What about non-apparel items? How long does shipping take?

A: While we work with many international suppliers and artisans we always do our best to get your item out to you as quick as possible. Sometimes things happen out of our control and your item may get delayed. On average it takes 3-7 days to process a non-apparel item from a supplier. Once an item is processed it can take up to 12 business days to receive your item. International customers it can take up to 21 days.

Q: Who comes up with you designs?

A: We do! Our designs are one of a kind as we design them ourselves. Many people try to copy our designs and do a bad job of it. We store all of our design source files at our location and they are only available to us.

 

Canvas Prints are non returnable unless damaged. Please send pictures of damage and a replacement will be given if warranted of the same item. Items that are defective and need a replacement should be sent back to the shipper on the package of the Canvas Print. 

Returns will not be provided due to misuse, mishandling, lack of care, accident, abuse or any other abnormal use.

Products must be in the same condition as you received them. Shipping charges will not be refunded and you are responsible for your own return shipping charges sent back to us. 

 

Q: You made a mistake on my order, Now what.

A: Opps! We always do our best to get your order correct. Sometimes there are mistakes on our part and we apologize for this. Please email at customerservice@customizetshirtdesign.com and we will make it right. Be prepared to send us any documentation and or pictures of the error.

Q: I ordered several items but only received 1 item, Where is the rest of my order?

A: Because we have artisans and suppliers throughout the globe you may receive your order in 2 or several packages. Do not feel worried, you will received all of your items. If there is by chance that you still have not received your item after a long period please contact us.

We do provide tracking numbers on all your orders so we can know when an item is delivered or not delivered.

 Any questions not found here that you have please contact us at customerservice@customizetshirtdesign.com